Table of Contents

Context

BACT uses CiviCRM for reporting, donor outreach, email communications, and many other CRM activities. Representing a Flex Pass purchase as a contribution (or other entity) in CiviCRM would enable BACT staff to include this type of purchase in reports, searches, and email list segmentation.

Personas

Actor Description/Role
Purchaser an individual buying tickets (or classes or camps)
Box Office Staff Staff that creates and manages shows in Open Tickets or uses contact data in CiviCRM

Use Cases

  • Patron purchases a Flex Pass
  • BACT staff sends email to Flex Pass purchasers
  • BACT staff runs a Flex Pass purchase report
  • Correlating Flex Pass purchases with other activities e.g. making a donation or registering for a class or camp